Terms and Conditions

These service terms govern your access to and use of the TeleVega Casino website, your player account, real money and bonus gameplay, promotions, and any related services we make available through the platform.

By visiting the site, registering an account, making a deposit, placing wagers, or otherwise using TeleVega Casino, you confirm that you have read and accepted these conditions of use. The goal of this page is to set clear expectations and explain the main rules, rights, and responsibilities that apply to both you and TeleVega as the platform operator.

If anything here is unclear, please reach out before you play - we’d rather answer questions early than sort out confusion later.

Who Can Use TeleVega Casino (Adults Only)

TeleVega Casino is intended for adults.

To use the platform, you must:

• Be at least the legal gambling age in your country, state, or territory (and at least 18 where 18 is the legal minimum).
• Ensure that online gambling is lawful where you are physically located when you access the site.

Access to TeleVega may be restricted in certain countries or regions. We may also limit or refuse access where required by law, licensing rules, or internal risk controls.

Account Registration: Getting the Basics Right

When you create a player account, you agree to provide accurate, complete, and up-to-date information. This includes details such as your name, date of birth, address, email, phone number, and payment details where relevant.

Key account rules:

• Your account must be registered in your own name.
• You may only hold the number of accounts permitted by TeleVega (generally one per person, household, IP address, device, and/or payment method where reasonably applicable).
• You should keep your contact details current so we can reach you about verification, security, payments, or important service notices.

We may decline a registration request or close duplicate accounts where we reasonably believe the account setup conflicts with these platform rules.

Verification Checks (KYC): Why We Ask for Documents

To protect players and meet legal and security obligations, TeleVega may ask you to verify certain details at any time, including before your first withdrawal or when account activity triggers a review.

Verification may include requests for:

• Proof of identity and age (such as a government-issued ID)
• Proof of address (such as a utility bill or bank statement)
• Proof of payment method ownership (where applicable)
• Confirmation of phone number or email address
• Additional information needed to complete checks related to security, fraud prevention, or responsible play

If requested verification is not provided within a reasonable time, we may restrict account features (such as withdrawals or bonus eligibility) until the review is completed.

Your Account, Your Responsibility

You are responsible for keeping your login details confidential and for all activity that takes place through your account, whether authorized by you or not. If you believe someone has accessed your account, contact support immediately and change your password as soon as possible.

Your player account is personal and must not be:

• Shared with anyone else
• Transferred, sold, or gifted
• Used on behalf of another person

We may take reasonable security measures, including session monitoring, device checks, or temporary restrictions, to protect your account and the platform.

Deposits, Withdrawals, and Account Balances

TeleVega supports a range of payment options, which may include Bank Transfer, Visa, MasterCard, Maestro, Neosurf, ecoPayz, and cryptocurrencies such as Bitcoin/BTC and Litecoin/LTC. Payment availability, limits, and processing times can vary by location, chosen currency, and the payment provider’s own policies.

Important points to understand:

• Deposits and withdrawals may be subject to minimum and maximum limits.
• Processing times can vary, and some transactions may require manual review.
• Withdrawals may require identity verification and payment method checks before approval.
• We may apply reasonable checks to confirm that transactions are authorized and compliant with security and legal requirements.
• Your balance may display separate funds (for example, real money and bonus funds) depending on the promotion rules currently applied to your account.

Where exchange rates apply (including for crypto or multi-currency play), conversion may be based on the rate available at the time of the transaction or processing.

Bonus Terms That Matter (Promotions, Free Spins, Cashback, VIP)

TeleVega may offer bonuses, free spins, cashback, free chips, and loyalty rewards. Each offer can have its own bonus terms, and those offer-specific rules apply in addition to these general platform rules.

Before opting into any promotion, you are responsible for reviewing the eligibility criteria and key conditions, which may include:

• Wagering requirements and how they’re calculated
• Time limits for activation and completion
• Eligible games and game contribution rates
• Maximum bet limits while a bonus is active
• Limits on converting bonus funds or withdrawing bonus-derived winnings
• Whether an offer is opt-in (bonus code entry) or automatic

Common policy examples used on TeleVega promotions may include:

• Game contribution: slots often contribute more toward wagering than table games. Some titles may contribute at reduced rates or not at all.
• Max bet while a bonus is active: a maximum wager of €/$5 per spin/round may apply while bonus conditions are in play.
• Cashout limits on certain offers: no deposit bonuses and free chips may have a maximum withdrawal limit (for example, €/$50 or 5x the bonus amount, whichever is higher), unless the promotion states otherwise.
• Bonus type: some deposit bonuses may be non-sticky, meaning you typically play with real funds first and may be able to forfeit remaining bonus funds under the promotion’s rules.

TeleVega may cancel, adjust, or withdraw a promotion where it has ended, was published in error, is being misused, or is not available in a player’s region.

For promotion-specific details, refer to the relevant bonus page and any linked rules, including the Bonus Terms (where available).

Game Access, Features, and Availability

We work to keep the platform accessible and enjoyable across devices, but we do not promise that every game, feature, or promotion will be available at all times or in every location.

Availability can be affected by factors such as:

• Regional restrictions
• Game provider limitations
• Device compatibility and browser settings
• Scheduled maintenance or emergency updates
• Network issues, outages, or other technical interruptions

TeleVega may add, remove, suspend, or limit games, features, or promotions at any time for operational, legal, or commercial reasons.

Fair Play Standards: What’s Not Allowed

TeleVega is designed for genuine play. You agree to use the site lawfully and in good faith.

Prohibited behavior includes, but is not limited to:

• Fraud, attempted fraud, or use of stolen payment methods
• Chargeback abuse or intentional reversal of legitimate transactions
• Collusion with other players or coordinated play intended to exploit offers
• Bonus misuse, including creating multiple accounts to claim the same offer or manipulating promotion conditions
• Providing false, misleading, or incomplete registration/verification information
• Using bots, scripts, automation tools, or any unauthorized software that interferes with normal gameplay
• Attempting to exploit bugs, errors, or delays in the platform or game outcomes
• Allowing a third party to access or use your account

If you discover a bug or system issue, you agree not to exploit it and to report it to support.

When TeleVega Can Restrict Accounts (Balanced Operator Rights)

TeleVega may take reasonable actions to protect players, comply with legal duties, and maintain platform integrity. Depending on the situation, we may:

• Restrict deposits, wagering, bonuses, or withdrawals during a review
• Remove or void promotional benefits where offer rules were not met
• Freeze transactions while verifying payment ownership or legitimacy
• Suspend or close accounts where we reasonably believe the rules have been broken, verification is incomplete, or misuse has occurred

We aim to apply these measures in a fair and proportionate way, based on the information available at the time.

Errors and Technical Problems: How We Handle Mistakes

From time to time, the platform may display incorrect information or encounter technical issues, including:

• Incorrect balances or transaction statuses
• Game malfunctions, interrupted sessions, or connectivity problems
• Bonus crediting errors (for example, wrong spin counts or values)
• Display mistakes such as wrong odds, paytables, or promotional details

Where an obvious error occurs, TeleVega reserves the right to correct it and to address the effects of the issue in a reasonable manner. This may include adjusting balances, reversing incorrectly credited funds, or voiding wagers that were clearly impacted by a malfunction - while aiming to treat players fairly based on the circumstances.

Responsible Gaming and Player Protection

Gambling should be treated as entertainment, not as a way to make money. If play stops feeling fun, it’s a sign to pause and use support tools.

TeleVega may provide responsible gaming features such as deposit limits, session limits, time-outs, or self-exclusion options depending on your location and account settings. You can also find guidance and support resources on our Responsible Gaming page.

Ownership of Site Content and Brand Materials

The TeleVega website, including its design, logos, text, graphics, software elements, and other original content, is owned by TeleVega and/or its licensors and is protected by intellectual property laws.

You may not copy, reproduce, republish, distribute, modify, or commercially exploit any part of the site or its content without written permission, except where such use is clearly allowed for personal, non-commercial viewing.

Third-Party Providers and Linked Services

Some parts of the platform are provided through third parties, including game studios, payment services, identity verification tools, and other technical partners. This means certain services may be subject to third-party availability, system limits, and maintenance schedules.

The site may also contain links to external websites or services. TeleVega is not responsible for the content or operation of third-party sites, and you should review their applicable terms before using them.

Liability Limits (Plain-English Summary)

TeleVega works to provide a stable and secure service, but we cannot accept responsibility for losses or damages caused by circumstances outside our reasonable control or by misuse of the platform. This may include:

• Internet or device issues, incompatible browsers, or user error
• Service interruptions, maintenance, or technical faults
• Third-party failures (such as payment provider downtime)
• Delays caused by verification requirements or security checks
• Events beyond reasonable control (for example, widespread outages or similar disruptions)

Nothing in these site terms limits any rights you may have under applicable consumer protection laws that cannot be excluded.

“As Is” and “As Available”: No Service Guarantees

The website, games, and related services are provided on an “as is” and “as available” basis. While we aim for smooth operation, we cannot guarantee uninterrupted access, constant availability of every feature, or error-free performance at all times.

Updates to These Site Terms

TeleVega may update these conditions of use from time to time to reflect changes in the platform, security practices, legal requirements, or operational needs.

The latest version posted on the website will apply from the date it is published, unless we state otherwise. We encourage you to review this page periodically, especially before participating in new promotions or making significant account changes.

Related Policies You Should Review

These service terms are part of a broader set of policies that help explain how TeleVega operates. Depending on how you use the site, you may also want to review:

• Privacy Policy
• Cookie Policy
• Bonus-specific rules and promotion pages
• AML/KYC and security-related notices (where published)
• Responsible gaming information and self-exclusion options

If there is a conflict between a promotion’s specific rules and these general platform rules, the promotion’s specific rules will usually apply for that offer.

Contact TeleVega Support

If you have questions about these terms, your account, payments, verification, or promotions, you can contact TeleVega Casino Support at:

support@televega.com

By continuing to use TeleVega Casino, you’re confirming that you understand and accept these platform rules. They’re designed to protect players, support fair play, and make sure everyone knows what to expect when using the site and its services.